Terms of service

Last updated: 02.12.2025

1. About us

These Terms & Conditions (“Terms”) apply to your use of the House of Intent website (“Site”) and any purchases made through it. The Site is operated by [House of Intent Ltd] (“House of Intent”, “we”, “us”, “our”).

Our details:

·        Legal entity: House of Intent Ltd

·        Registered address: The Gables, North Hill, Little Baddow, CM3 4TB

·        Company number: 16818624

·        Email: contact@houseofintent.co.uk

2. Using our Site

·        You must be at least 18 years old to place an order.

·        You agree not to misuse the Site, attempt unauthorised access, or interfere with its security or operation.

·        We may update the Site or these Terms from time to time. The version in force at the time you place your order will apply.

3. Product information, natural materials & variation

Our candles are made in small batches using plant-based wax and essential oils. Natural materials can vary. This means there may be slight differences in colour, texture, or scent between batches. These natural variations are not defects.

We make every effort to display product colours accurately, but screens vary and we cannot guarantee colour accuracy.

4. Prices, promotions & payment

·        All prices are shown in GBP (£) and include VAT (where applicable).

·        Delivery charges are shown at checkout and are additional unless stated otherwise.

·        Promotional offers (including free delivery thresholds) may be changed or withdrawn at any time, but will not affect orders already placed.

·        We accept payment methods shown at checkout. Payment is taken at the time you place your order.

5. Placing an order & the contract

·        When you place an order, you are making an offer to buy products from us.

·        A contract is formed only when we send you an order confirmation email stating that your order has been accepted and dispatched (or otherwise confirmed as accepted).

·        We reserve the right to refuse or cancel orders (for example, due to suspected fraud, pricing errors, stock issues, or delivery restrictions). If we cancel, we will refund you in full.

6. Delivery & risk

Delivery options, costs and estimated delivery times are shown at checkout and on our Delivery Information page.

·        Risk in the products passes to you when the products are delivered to the delivery address you provide.

·        Ownership of the products passes to you once we receive full payment.

·        If a parcel is returned to us due to an incorrect or incomplete address, we may charge redelivery costs.

7. Returns & refunds

Your statutory rights are not affected. Details of our returns process, including your right to change your mind, are set out on our Returns Policy page.

8. Faulty, damaged or incorrect items

·        If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos where possible.

·        We will offer a repair, replacement, or refund in line with your consumer rights.

9. Candle safety & responsible use

Candles are an open flame. Always follow the safety instructions on the product label and any care card provided. You are responsible for safe use of the products.

·        Never leave a lit candle unattended.

·        Keep away from children, pets, drafts, and anything flammable.

·        Place on a stable, heat-resistant surface.

·        Trim wick to approximately 5mm before each burn.

·        Do not burn for longer than 3–4 hours at a time.

·        Stop use when approximately 10mm of wax remains.

·        Ventilate your space sensibly, especially if you burn candles regularly.

10. Allergies, sensitivities & wellbeing statements

Essential oils are natural aromatic compounds. Individuals can react differently. If you have asthma, allergies, migraines, are pregnant or breastfeeding, or have sensitivities, please take extra care and discontinue use if you feel any discomfort.

Any wellbeing or aromatherapy references on our Site are for general information and lifestyle support only and are not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease.

11. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under law.

Subject to the above, we are not liable for losses that are not foreseeable, or for business losses (including loss of profit, loss of business, business interruption, or loss of business opportunity).

We are not responsible for delays or failures caused by events outside our reasonable control (for example, courier disruption, extreme weather, or supply chain interruptions).

12. Intellectual property

·        All content on this Site (including text, images, logos and designs) is owned by or licensed to House of Intent.

·        You may not copy, reproduce or use our content for commercial purposes without our written permission.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.